Nomad Clean (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our website (“Site”), use our mobile application (“App”), and utilize our laundry and dry cleaning services (“Services”). By accessing or using our Site, App, or Services, you consent to the collection and use of your information as described in this Policy.

1. Information We Collect

We may collect information about you in a variety of ways, including:

a. Personal Information

When you create an account, place an order, or interact with our Site, App, or Services, we may collect personally identifiable information that you voluntarily provide to us, such as:

  • Name
  • Email address
  • Phone number
  • Delivery and billing addresses
  • Payment information (e.g., credit card details)
  • Order history

b. Usage Information

We may collect non-personal information about your interactions with our Site, App, and Services, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the Site or App
  • Referring website or search engine
  • Location information (if location services are enabled on your device)

c. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your activity on our Site and App. Cookies are small text files stored on your device that help us recognize you and personalize your experience. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of the Site or App.

2. How We Use Your Information

We may use the information we collect from you for various purposes, including:

  • To provide and improve our Services: We use your information to process orders, manage your account, deliver laundry and dry cleaning services, and improve the overall quality of our Services.
  • To communicate with you: We may use your contact information to send you order confirmations, updates, and promotional materials. You can opt out of marketing communications at any time.
  • To personalize your experience: We use the information we collect to tailor our Site, App, and Services to your preferences, including recommending services based on your order history.
  • To enhance security: We use your information to protect against fraud, unauthorized access, and other illegal activities.
  • To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site, App, and Services, such as payment processors, delivery partners, and IT support. These service providers are contractually obligated to protect your information and only use it for the purposes for which it was provided.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
  • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
  • Protection of Rights: We may disclose your information to protect the rights, property, or safety of Nomad Clean, our users, or others, including to enforce our Terms of Service and prevent fraud or other illegal activities.

4. Data Security

We take the security of your information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Choices and Rights

You have certain rights regarding your personal information, including:

  • Access and Correction: You can access and update your personal information through your account settings on the Site or App. If you need assistance, please contact us.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions. To request deletion, please contact us.
  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions in the emails or by updating your preferences in your account settings.
  • Cookies: You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our Site or App may contain links to third-party websites or services that are not owned or controlled by Nomad Clean. This Privacy Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services you visit.

8. Children’s Privacy

Our Site, App, and Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe we have inadvertently collected information from a child under 18, please contact us.

9. International Users

If you are accessing our Site, App, or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located. By using our Site, App, or Services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. If we make material changes to this Policy, we will notify you by posting the updated Policy on our Site and App and updating the “Last Updated” date at the top of this Policy. Your continued use of our Site, App, or Services after the posting of any changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Nomad Clean
info@nomadclean.com